Frequently Asked Questions
Everything you need to know about your ArkivMusic experience.
What is the standard shipping time for my order?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-7 business days, while international delivery times vary by destination and customs processing.
How can I track my shipment?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your package's progress.
What is your return policy for physical media?
We accept returns on unopened CDs, vinyl, and DVDs within 30 days of purchase. If an item is defective, please contact our support team for a replacement or a full refund.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Are the recordings sold on ArkivMusic new or used?
ArkivMusic specializes in new, factory-sealed recordings. We also offer authorized 'on-demand' reissues for titles that are otherwise out of print, ensuring high-quality audio and packaging.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international customers are responsible for any applicable customs duties or import taxes required by their local government.